Inspection Policy

1. Definition

Product inspection refers to the process of checking and comparing the products received in the package delivered by stellahealthcare.com.vn with the items listed in your order to ensure that the correct products have been delivered.

2. Inspection Upon Delivery

Upon receiving your order, please record a video while opening the package to facilitate verification against the items in your order. After opening the package, please inspect the products carefully. If you discover any incorrect or incorrectly delivered item(s), please contact our Customer Support team for assistance with the exchange process.

3. Scope of Product Inspection

Customers may verify the quantity of products received and compare them with the confirmed order based on the following criteria:

• Basic product information: Product name, quantity, and the Customer's information as shown on the order documents.
• Product appearance: The product should correspond to the representative image displayed at the time the order was placed and subsequently confirmed by our customer service team.
• DO NOT unseal, open, or use any product while an inspection or claim regarding your order is still being processed with us.
• If applicable, customers must not scratch off or reveal any reward, loyalty, or promotional codes printed on eligible products before the inspection process is completed.