Privacy Policy
I. PURPOSE AND SCOPE OF DATA COLLECTION
- The personal information collected through this website may include your full name, email address, phone number, and mailing address. These details are required when you submit an inquiry, request a consultation, or place an order. The information enables us to contact you, confirm your request, and provide our products and services while safeguarding your legitimate interests.
- Customers are responsible for maintaining the confidentiality and security of the information they provide, including their email accounts and any activities carried out using the information submitted through our services.
II. PURPOSES OF USING PERSONAL INFORMATION
We use the personal information you provide for the following purposes:
- To contact you to confirm your order and arrange the delivery of products requested by you.
- To provide information about our products and services upon your request.
- To send you marketing communications, promotional offers, and updates regarding our products, where permitted by applicable law.
- To notify you of updates, news, and activities related to our website.
- To communicate with you and resolve issues that may arise in exceptional circumstances.
- To use your personal information only for purposes related to order confirmation, customer support, and other activities directly associated with your transactions with us.
- To disclose personal information when required by competent authorities in accordance with applicable laws and regulations, including requests from courts, law enforcement agencies, or other authorized government authorities in connection with the investigation or handling of legal violations.
III. DATA RETENTION
Your personal information will be retained until you submit a request for its deletion or until it is no longer required for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.
Throughout the retention period, your personal information will be securely stored and protected on our servers in accordance with our data security measures.
IV. WHO MAY HAVE ACCESS TO YOUR PERSONAL INFORMATION
Your personal information may be accessed by the following persons or organizations, where necessary and in accordance with applicable laws:
- The administrators of this website.
- You, as the owner of your personal information.
- Competent authorities of the Socialist Republic of Vietnam, where disclosure is required or permitted by law.
- Third-party service providers involved in processing your transactions, such as logistics and delivery service providers.
V. ADDRESS OF THE ORGANIZATION COLLECTING AND MANAGING PERSONAL INFORMATION
KHUONG DUY PHARMACEUTICAL JOINT STOCK COMPANY
Address: NN1–NN1A Bach Ma Street, Ward 15, District 10, Ho Chi Minh City, Vietnam
VI. MEANS AND METHODS FOR USERS TO ACCESS AND MODIFY PERSONAL INFORMATION
- You have the right to review, update, correct, or request the deletion of your personal information by contacting the Website Administrator.
- If you have any questions, concerns, or complaints regarding our privacy practices or the handling of your personal information, you may contact the Website Administrator. Upon receiving your request, we will review the relevant information. Should your claim be found valid, we will take appropriate and timely action based on the nature and severity of the matter, in accordance with our internal procedures and applicable laws.
VII. PROCEDURE FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS
If you discover that your personal information has been used for unauthorized purposes or has been subject to a data breach, please contact our Customer Support Hotline at (+84) 28 3863 2083 or (+84) 86 269 1088 to submit your complaint and provide any relevant supporting evidence to the Website Administrator.
The Website Administrator is committed to acknowledging and responding to your complaint as soon as possible, and no later than 24 business hours from the time the complaint is received, excluding Saturdays, Sundays, and public holidays.
